Shipping policy

Shipping Policy

Last updated: 17 September 2026

HoloRares aims to dispatch orders quickly, securely and safely. Please review the information below regarding our shipping and delivery services.

Order Processing

We aim to process and dispatch orders as quickly as possible. Orders are normally processed within 1–2 working days, excluding weekends and UK public holidays.

Pre-orders are usually processed for shipping 2-3 days prior to release, once the stock has arrived to us from the supplier (subject to supplier delays).

During particularly busy periods, new product releases, pre-orders or periods of unusually high demand, dispatch may take slightly longer.

Where an order contains a pre-order product, the estimated dispatch or release information displayed on the relevant product page will apply.

UK Delivery

UK orders are dispatched using Royal Mail.

The Royal Mail service available for your order and the applicable shipping charge will be displayed during checkout.

Where a tracked service is used, tracking information will be provided once your order has been dispatched.

Royal Mail's delivery times are estimates unless the selected service specifically provides a guaranteed delivery time. Royal Mail currently aims to deliver Tracked 24 on the next working day and Tracked 48 within approximately 2–3 working days.

Delivery times begin from dispatch and not from the date on which the order was placed.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

The applicable charge may depend on the size, weight, value and destination of the order and the delivery service selected.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Tracking

Where tracking is available for the selected delivery service, tracking information will be provided following dispatch.

Tracking information may take some time to update after Royal Mail receives the parcel.

Delayed or Missing Orders

Occasionally deliveries may be delayed for reasons outside our control.

If your order has not arrived within the expected delivery period, please check the tracking information provided with your dispatch confirmation before contacting us.

If an order appears to be lost in transit, please contact HoloRares and we will investigate the delivery with Royal Mail where appropriate.

Customers should contact HoloRares, rather than Royal Mail, regarding an order purchased from us. Royal Mail also advises recipients of missing parcels to contact the sender so that the sender can make enquiries on their behalf.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number together with clear photographs of:

the damaged item;
the external packaging; and
the internal packaging where applicable.

Please retain the product and all packaging while the matter is being investigated, as Royal Mail may require these as part of a claim.

Incorrect or Undeliverable Addresses

If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery could not be completed, we will contact you to discuss the available options. Additional postage charges may apply where an order needs to be sent again.